Colin Hung 00:07
There are so many different types of patients you just mentioned one like what about the folks who are in wheelchairs? What about people who who have to take five buses to get to your office? What about the person who can and has ready access to cameras and stable internet? Like, there are so many different kinds of patients. So that’s the other thing that we’re learning now is not, not all patients are created equal. You need as much of a representation as you can. And that’s hard. Admittedly, it’s hard, but first step, yes, definitely get a patient involved when you’re designing anything that’s patient-facing.
Gregg Masters 00:37
Welcome to a special edition of PopHealth Week recorded live at HIMSS 2021. In Las Vegas, Nevada. PopHealth Week is brought to you by Health Innovation Media. Health Innovation Media brings your brand narrative alive via original or value-added digitally curated content for omnichannel distribution and engagement connect with us at www.popupstudio.productions. Welcome, everyone. I’m Gregg Masters, Managing Director of Health Innovation Media, and the producer co-host of PopHealth Week joining me in the virtual studio is my partner, colleague, and lead co-host Fred Goldstein, President of Accountable Health, LLC. Our guest today is Collin Hung chief marketing officer and editor at the healthcare scene. Colin also serves as host and co-moderator of the popular tweet chat and healthcare leaders also known as #HCLDR. Colin has enjoyed a 20-year career in software and information technology the last 10 years in the health IT industry. He has helped to design and launch over a dozen health and healthcare-related products including solutions for infection control, risk management, claims processing, electronic health records, performance improvement, patient feedback, and patient engagement. Colin lives and works in his hometown of Toronto, Ontario, Canada, and is actively involved in the healthcare community. Colin is a member of hacking health, an organization dedicated to improving healthcare through collaborative innovation. He is a registered professional engineer in the province of Ontario and is passionate about improving health care. So Fred, with that introduction over to you help us catch up with Colin.
Fred Goldstein 02:31
Thanks so much, Gregg. And Colin, welcome to PopHealth Week.
Colin Hung 02:34
Hey, great to be here. Fred always wanted to be on the show.
Fred Goldstein 02:37
Well, it’s fantastic to actually get you on. We’ve known each other for years. And now actually, we get together at HIMSS. It’s been a couple years since the last one. So why don’t you give the audience a little sense of your background?
Colin Hung 02:46
Sure. So I’m Colin Hung on I am editor at Healthcare IT today, which is a publication that covers healthcare IT, we have a podcast that we do every two weeks called Healthcare IT Today Interviews and I do that with my friend, John Lynn. And we just talked about health IT issues and latest news and things. Of course, most people know me for Twitter being the co-host of HCLDR. Every Tuesday night at 830.
Fred Goldstein 03:13
Yeah, it’s a fantastic thing you’ve done, I’ve been at it a number of times, I’ve always really enjoyed that. So I know here at HIMSS, you’ve been doing a been involved very much in patient experience and how you bring patients into the process. You actually moderated a panel this morning at him. So, tell us a little about patient experience and what you talked about.
Colin Hung 03:29
Yeah, sure. We have a great panel with Tanya from Ascension and Chris from Solution Reach. And basically what we were talking about was, what’s the current state and patient experience hasn’t gotten better, more priority more importance, because of the pandemic? Or is that declined? And I think the general consensus of the of the panel was that it’s as important now as it has ever has been, which I agree with that. But I did challenge the two of them on stage and say, Well, if we gave it so it’s such a high importance. How come the execution has been so bad during the pandemic, especially in the early stages?
Fred Goldstein 04:03
And what sort of things did you when you talk about execution? What sort of things did you see that word you about that?
Colin Hung 04:07
Yeah, well, you know, at the beginning of the pandemic, of course, when we didn’t know a lot, the hospitals pretty much just shut down like no visitors, no nothing. And this was you heard the horror stories about elderly people being in the hospital all alone, you know, hooked up to a ventilator, unable to see family and friends, I mean, how how awful experience that would be. And then also, the lack of updates from the staff to those family members because they were overwhelmed. Like, I don’t blame the staff, they, they had so many patients and they really didn’t know how this virus is spreading. And so what I challenged the the panel on was, well, you know, if patient experience was so important, how can we just drop at the beginning of the pandemic and how some hospitals took a long, long time before they reinstated visiting hours before they reinstated that you could have a loved one in the room as long as they were vaccinated or could follow these protocols and things. It just took us a lot of time to get there a little bit longer and I think then it could have. So I think some pioneering hospitals, got the got the idea early and did some things but the majority of healthcare I think, kind of put patient experience to the backburner.
Fred Goldstein 05:15
So this was a classic example where telehealth sort of took off everybody said, Oh, telehealth the great success of digital, but I really hadn’t thought about that point. We could have been using similar systems for communicating with patients. But obviously, as you point out, we dropped the ball.
Colin Hung 05:27
Yeah, like it took, it just took a lot longer than I think any of us would have thought it took. I remember reading stories, eight months after the start of the pandemic, when finally people were like, okay, we can bring an iPad into the ICU and let people talk via FaceTime, even though it’s not secure. Well, it’s like, well, go go figure, it didn’t have to be secure, because all you’re doing was allowing the patient to talk to their family. There wasn’t any. There wasn’t any patient-related information that was being shared over those airwaves. And so, but it took so long, like why did it take eight months for someone to go, Hey, we just put an iPad in front of somebody.
Fred Goldstein 05:58
So what sort of responses did you get? What were some of the answers?
Colin Hung 06:01
Well, I think that you know, the good news was I think people acknowledge that, hey, yeah, you’re right, we we kind of dropped the ball a little bit at the beginning. Now, in their defense, a lot was unknown about the virus. So you know, I kind of put that aside, but I think some smart organizations learned quickly, it just was unfortunate that they didn’t sort of disseminate their best practice. Until more groundswell came up until more people started doing it, then it was like, Oh, yeah, like we could do these iPads, we can do the screening for people for the one loved one to come in. They could even do it through glass, like at least they were physically there, maybe not right next to the bed, all those things started to happen, when patients started to really raise their voice. And when these other hospitals just kind of showed the way and go, yeah, this can work. It didn’t spread, it didn’t make the situation worse. In fact, it made it better.
Fred Goldstein 06:45
You know, it’s fascinating, you mentioned that, because I’m thinking back to early in the pandemic, all these people in the hospitals, and you would see articles in all the newspapers, I can’t see my mom, or my spouse, or my friend, and I guess that just didn’t resonate with the healthcare system at that time to get them moving.
Colin Hung 07:03
Yeah, you know, this is it’s a, it’s a, it’s a chicken, it’s a horrible, horrible thing, choice to make patient safety or safety of the community over the needs of an individual patient and their family. I mean, how could you even make that decision. And so I think most hospitals, in most facilities erred on the side of community health, and until more was known about the virus, right, until we knew how it was spread, and how, you know, surface spread wasn’t really a thing back then and been, we thought it was
Fred Goldstein 07:32
right.
Colin Hung 07:32
So that’s a reason why, you know, everyone was not allowing people to go and one of the reasons why they weren’t allowing people to go into rooms. But as we learn more, that as a as the data started to come out, I think that’s when people started to, you know, reinstate some of these things. But I gotta be honest, coming from Canada, it took almost a year before Senior Living Centers in my, my hometown allowed visitors a year. Now think about that, like, hospitals were allowing people to come into the ICU, or people were known to be sick with COVID. And yet Senior Living homes in some, some jurisdictions that I lived near, they didn’t allow visitors for almost a year.
Fred Goldstein 08:12
So that raises an interesting point, I’m not sure how the senior living homes function in Canada, but the United States obviously have these hospitals that have a lot of funds and all kinds of money. But the senior living centers can be very much a much less revenue-generating opportunity. So, they tend to not have the capabilities to even think about digital health in Canada. Do you see some of that digital health in place? Or?
Colin Hung 08:33
No, it’s very similar to what it is in the United States, they’re underfunded, understaffed, they don’t have the technology infrastructure to do a lot of stuff. So, iPads were probably not even a thing, unless a caring nurse brought it in or something like that. But I think what it showed though, was, let’s see some common sense here. Like if patient experience is your priority, or was the priority, then why not bring people in and ask them their opinion, like I’m pretty sure families would have ponied up and go, Oh, you can use my iPad and I will get a disinfected and let’s put it in this plastic, and then you give it to my mom. And then maybe we can use it that way, at least in the early parts of the pandemic. And then later, we go, well, if the family member is vaccinated, and the senior person who is vaccinated, why can’t they? Why can’t they get together in a outdoor area, like, like by then the science was known that it does not really transmit very well outdoors. And if both parties are vaccinated, it’s very safe. But they stuck to these rules. Unfortunately, he said, well, we can’t let visitors have visitation happen until we have 80% people vaccinated in this facility. Well, well, that poor person who got vaccinated early like they had to wait and to me, that seems a little bit unfair. And it seemed a little bit disingenuous when you say, Hey, we’re putting a patient-centric approach. And then that’s your rule. So anyway, that was that was kind of where I was driving towards, they had a good answer on the, on the panel to that.
Fred Goldstein 09:53
And so what were some of the examples of success around patient engagement are things that are critical to get that set up in your organization.
Colin Hung 10:00
Yeah, I think the sort of obvious one that’s happened a lot recently was the space I used to be in, which is around patient communications right now it’s nowadays it’s everyone expects to get a reminder, everyone expects to get instructions. I think hospitals and practices have done that really well implement these kinds of solutions. So that’s a form of patient engagement, I think that has gone very, very well. But I pointed out on the panel that sometimes we’ve taken it a little bit too far right? Like a hospital, sometimes the hospital will now text a single patient, what five or 10 times a day because you have different departments, each with their own system, each texting the same patient, it can be too much of a good thing I can imagine trying to get decipher 10 different text messages from 10 different departments.
Fred Goldstein 10:45
And when I think about communications in this whole concept of obviously using text, and we did it years and years ago, when we did a high-risk maternity program in Mississippi, where we were actually texting the the young mothers said, Hey, have your nurses text us? We don’t answer the phone anymore. And I’m thinking to myself, what, what are some of the real successes that people are having with that? Are there are there as you talked about there, these young girls where everything gets thrown out to it? But how do you ensure that the text going the individuals actually relate to their level of literacy, their persona? Are you seeing more of that now?
Colin Hung 11:19
Yeah, like that. There’s is pockets of that happening very, very well. I was interviewing the good folks over at Duke with their smoking cessation program. And that’s part of their intake, is they spend time with the patient to really understand their health literacy level, their social-economic status, and then they tailor their texts and their education that they send back to them to match it, right? So they’re not going to say, Oh, hey, just buy a nicotine patch. If they can’t afford it, right, like, and they had, so they have other mechanisms that Okay, we’re not going to send them that video, when it says this, we’re going to recommend this treatment because it suits them a bit more. And so that was, to me, we’re starting to see that in pockets, I hear the same thing about diabetes management programs that are really tailoring these text messages to the situation that these people find themselves in, they’re asking the question of what language do you want it in? So I think it’s happening, I think there’s a realization now that, you know, not everything can be in the one language, not everything is one size fits all. So that’s encouraging. And that’s, that’s some exciting parts of what’s happening in patient experience right now.
Fred Goldstein 12:20
And you mentioned this issue of not being able to financially afford it. I heard in one of the earlier panels, they talked about integrating that social determinants of health data. So you’re seeing more of that actually happening and then integrating into this technology.
Colin Hung 12:31
I slowly I think, I think for one, I think providers clinicians are starting to ask the question politely to ask someone, hey, if we send you a text, do you have the capability of receiving it privately? Because maybe it’s a family and shares the one phone and, you know, or they can politely answer, you know, no, I don’t I don’t have access to text. Okay, well, that’s good, good to know. Same thing with patient portals. I think physicians in particular primary care, are starting to ask their own patients to go, do you have access to stable internet or high-speed internet? And a lot of the answers can sometimes be why I only get in the library or only get that at Starbucks, Okay, you know what, I’m not going to recommend the patient portal method for you, right? I’m going to print something for you. Or maybe I’ll do it another different different way for you. I think we’re starting to get there. I don’t think it’s widespread yet. But I’m starting to hear more and more stories around these kinds of questions being asked, and I think it’s great. I mean, I think it’s kind of awkward at the beginning to ask these questions. But in the end, what you’re doing is you’re really tailoring the care that you’re providing and the information you’re providing to the situation of the patient.
Fred Goldstein 13:37
One of the obvious situations they talked about was having a having patients on your committees. Yes. And, you know, it just baffles my mind when I hear people say, oh, we’re getting patient input, but we bring it in ourselves to the committee. They don’t actually sit on our committee. But it’s really important to get that right in the group, isn’t it?
Colin Hung 13:55
Absolutely. It was a big discussion in the sessions this morning around PFACs or Patient Family Advisory Councils. It is so important to bring patients in when you’re designing your systems for patient experience, like what No, no company would design a computer system without talking to users, actual users. It baffles me that that people would create entire processes for patients without even involving patients in the design. I think there was a fear many years ago that maybe patients would ask for the moon or they may they weren’t qualified. But I think we found over the years as, as some pioneering hospitals like Cleveland Clinic, and like Hackensack Meridian in New Jersey, when you involve patients, it actually gets better. They’re much more literate than you think they are. They are much more articulate than you think they are. They have very, very good ideas of how to improve your processes and workflows. And so I think slowly over time, we’re breaking down that stereotype or perception that patients really don’t know what they’re asking about. Turns out, they know exactly how to fix it. If you just listened Your systems will be much better.
Fred Goldstein 15:01
You know, there was a fascinating example that just kind of hit me in this in the side of my head like a brick, which which is, you know, a frustrating for me to say, Well, God that really stunned me, but they’re right on target with somebody talking about designing the rooms, and then saying having somebody with a wheelchair say, well that access the way you build that may not work. Have you ever thought about getting in a wheelchair and trying to go in and out of a room and experience what that’s like? And that just was amazing to think that through? That’s right on target?
Colin Hung 15:27
Yeah, exactly. Again, like, there are so many different types of patients. You just mentioned one, like what about the folks who are in wheelchairs? What about people who have to take five buses to get to your office? What about the person who can and has ready access to cameras and stable internet, like, there are so many different kinds of patients. So that’s the other thing that we’re learning now is not not all patients are created equal, you need as much of a representation as you can. And that’s hard. Admittedly, it’s hard. But first step, yes, definitely get a patient involved when you’re designing anything that’s patient-facing.
Gregg Masters 16:00
And if you’re just tuning in, this is a special edition of POpHealth Week recorded live at HIMSS 2021. In Las Vegas, our guest is Colin Hung, Chief Marketing Officer, and editor at Healthcare Scene. Colin also serves as host and co-moderator of the popular tweet chat, healthcare leaders, also known as #hcldr.
Fred Goldstein 16:26
And have you seen any really cool examples that you thought wow, that really is a neat way to get work get through and bring in that patient experience?
Colin Hung 16:33
Well, I think, first of all, there’s lots of online ways that we’ve discovered over the last year with COVID, you couldn’t have a real committee meeting. So I think one of the great things about going remote is that you can have a Zoom meeting. And patients love that because they could be at home, they didn’t have to come in or travel, especially if they’re immunocompromised, this is perfect. So I think we’ve discovered new ways to engage people electronically, which I think is going to be pretty exciting. So having PFAC meetings that are virtual, having larger committees, with patients, maybe from different parts of the country, even right or larger catchment areas. Because before when you had a PFAC, you’re pretty limited by geography, they had to be able to get there. But now with like with Zoom, and everything like that, now you can have people from a much, much wider catchment area, come and be part of your advisory committees,
Fred Goldstein 17:23
right? In essence with that, you solve the geographic issues. But we also have this whole issue sort of the redlining of access to internet services. So obviously, that’s something else that we still need to work on, in terms of bringing all the communities in these various countries into the digital age.
Colin Hung 17:38
Yeah, we talked about that on a recent HCLDR Chat, this last digital last mile. It’s funny because we when when the internet first came about, we talked about it a lot, this, this whole thing about the lack of broadband access in the rural areas, or even in some urban areas where just broadband access wasn’t readily available, or too expensive. But as we got more cell phones, as we got, you know, 4g now 5g coverage, I sort of all went away. But it’s still a problem. You know, you go to some areas, and you just go, I can’t, I don’t have a stable signal. Or it’s extremely expensive to get broadband out here. So they don’t have it. And yet, we’ve, you asked anybody who lives in a city right now and go, have you thought about that population? The answer is no because we just assume everyone has this, like, it’s become so ingrained in our fabric that we don’t even think about, you know, this whole problem of the last mile of internet access anymore. So I think we have to definitely think about that, especially as we we talked about access to care. I think this pandemic has shown that Yeah, unfortunately, the people who don’t have access are some of the people who have the highest needs. And so we got to, we got to figure out a way to get get to them.
Fred Goldstein 18:45
And do you see that similar in Canada as to the issues we have in the US about that? Or maybe they bet in Canada? I don’t know.
Colin Hung 18:53
You would think that with a universal healthcare system, we would have pretty good access. But the answer is even though we have the right to access, the practicality of access is still a bit of a challenge like Internet is still a challenge in rural parts of of Canada. There are some areas where it’s almost impossible to get a cell phone signal so yeah, it’s still it’s still an issue even though we have a single-payer up in Canada
Fred Goldstein 19:16
and it is a rather large country I will say Canada is pretty big.
Colin Hung 19:21
Very very large. Yeah, most of it’s covered in water and ice but ya know, it’s it’s it’s hard and it’s the same challenge like how do you get how do you get there? Like, do you run wires and or do you somehow put a doctor up there it’s it’s it’s not an easy thing to crack.
Fred Goldstein 19:37
One of the other issues is that comes up a lot when you begin to look at these you say okay, where my that issue really impact individuals is around pharmaceuticals, ability to fill prescriptions, understand the meds you’re taking, etc. are you seeing any innovation in that area?
Colin Hung 19:54
Yeah, there’s been a lot I mean, especially with the prevalence of smartphones and stuff. We saw a couple years ago, a rash of startups that were doing the whole, take a picture of the pill, and it would identify it or take a picture of the of the pill bottle, and then it would remind you when and how to take them and answer questions that you may have about it. I think those were all a good start. But where I’m more excited now in some innovations is actually connecting the pharmacists into this digital world, right? And so now instead of like emailing your doctor, or asking questions of your doctor, you can ask your pharmacist, and these the systems and apps out there connect you with your local pharmacy, they can answer the questions, they know you, right, because they’re all part of the local community as well. I think that, to me, is sort of where a lot of more of the innovation is happening these days around medication. And I think it’s great.
Fred Goldstein 20:45
And obviously, pharmacists have always been one of those more highly trusted voices in the healthcare system. So it makes sense that individuals have better respond to them as they message them or text them.
Colin Hung 20:54
Yeah, but they were untapped. Like, you know, we talked about patient innovation and patient experience. We always seem to focus on the clinicians, like the ones that the provider organizations, but there’s all these other parts of healthcare ecosystem that we haven’t really tapped into pharmacists being in it being one of them, nurse practitioners being another, we’re underutilizing them. So I’m just very happy and excited to see these companies get out there with technologies that connect these parts of healthcare to patients.
Fred Goldstein 21:23
And are you seeing that more through third-party vendors? Is that coming in through payers or through the pharmaceutical companies or all of the above?
Colin Hung 21:31
Well, I can’t speak to the Pharma companies too much. But But yeah, I’m seeing a lot of vendors do this. So there’s a company that I work with in Canada’s company named Metasys, and they make a to make a platform that connects allows pharmacies to connect with their local communities. And it’s, you know, you can do everything from order renewals. But also you can like, Oh, I need some, you know, some consumables, I can, you know, stuff off the shelf, I can order that too. And I can just go to the pharmacy pick that up, or I can connect and ask questions with my pharmacist via the app securely, I can ask a question is asynchronous, the pharmacist will respond I can take a picture of, I’m not really sure what this pill was. Can you remind me? You feel that which one is it, and the pharmacists will respond, right? So you can imagine like this is helping to prevent unnecessary ED visits. This is really helping that patient stay at home longer when there’s a ton of benefits here. And this is just being done from a company that’s just connecting these two parties together by an app.
Fred Goldstein 22:30
Yeah, I mean, that whole adherence issue is so critical, particularly for the individuals with chronic illnesses. You know, we know what the adherence rates are to prescriptions, both taking it and refilling your prescriptions and how important that is. So, as they do this, are there is it with individual pharmacists at the pharmacy? Or is it a call center pharmacist? How’s that work?
Colin Hung 22:50
Yeah, it’s individual pharmacies, right? Because, you know, a lot of this is not what the big chains like they are focusing medicine specifically, is focusing on the independent physician, independent pharmacies that are dotted around the country, right. And I think that’s a great place to start the big chains they have like Walgreens and CVS, they have systems that do this. But again, like, they can do it with their urban, like, where they have centers. But in those rural areas, it’s the local pharmacist that we don’t know, right, and what platform that they have. And so I think there’s technologies and companies out there that are really trying to look at that space and go, let’s connect them. And I think that’s where we’re gonna see some exciting things over the next little bit.
Fred Goldstein 23:30
Yeah, if you think about some of these rural communities where the you will have an independent pharmacies out there, they’re a person in the community, they know the people, etc. So it’s a great way for them to then connect and get that information. And I can imagine your back in the day if if some of that stuff would have been available. Gosh, what we could have done in some of these disease management programs, obviously, now that you can integrate it, are they then integrating that information into other systems?
Colin Hung 23:52
Yeah, like you can. They can integrate it back into an EHR and your primary care doc and all that kind of stuff. So that is possible. I don’t think it’s happening yet. Because I think there’s still the barrier of well, do I even want this information? Where do I store it when it gets into the EHR, but the point is, at least it’s now being captured electronically. And I know just from the few pharmacists I’ve spoken to, in particular, they’re they’re really, really going after they’re really liking this because it gets them more involved with their patients and their community.
Fred Goldstein 24:21
Well, that’s that’s a neat example. What else was discussed this morning in your sessions, any other unique ideas that came through?
Colin Hung 24:27
I think it was really more of some ideas around like, what can we do practically tomorrow to to improve patient experience because we’re still in the middle of a pandemic, we’re still dealing with multiple waves, who knows how long we’re going to be living in this type of world? And so if you say, you know, you’re going to be patient-centric, if you say you’re going to put a priority on patient experience. The question I asked the panel was, you know, what can we do? And the simple The answer was so simple is let’s just get them you know, we talked about earlier, Fred, this is to get them involved. Like Like, look at, look at your projects that you’re working on right now with a lens of does this impact patients and get them involved. So that was one piece, I think that was reiterated over and over again. And then we recently just finished a session around SDOH. And just how that how you can incorporate that thinking into your design. So as much as we think talk about patients, we also have to think about economic status, we have to talk about education levels, and working that into the design of your systems and workflows, really, really can make a difference in terms of how effective you are in your community, which was really enlightening to hear, Abner Mason, talk about that kind of stuff around, you know, when you’re able to factor in this inclusive design, you’re actually making your product and your service that much more readily available to your community.
Fred Goldstein 25:48
And maybe you could give our audience a sense of who Abner Mason is. Yeah, so
Colin Hung 25:51
Abner Mason, so I know him from Twitter. But he’s with a company called consent show
Fred Goldstein 25:58
ConsejoSano,
Colin Hung 25:59
yeah, yeah, I’ve heard that as a name. But yes, you ConsejoSano. So he’s with that company, which really helps organizations incorporate SDOH into their designs. And he’s a fantastic advocate, always talking about how we need to bridge that last mile, as he calls it, the last mile of economic and economic status and classes that we still have.
Fred Goldstein 26:21
So with the last two minutes that we have, what excites you the most about what you’re doing in the work you’re looking at and seeing out in the healthcare system.
Colin Hung 26:29
I got to say what’s excited me the most in this last 18 months, is that we have proven to ourselves in healthcare, that when it when it comes down to it, we can make change happen very quickly. Everyone is talked about for years how healthcare was slow, and it’s like molasses, and no one likes change, right? Well, then lo and behold, a pandemic hit. And all of a sudden we implemented telehealth in a matter of days. We revamped workflows in a matter of hours, we made rapid changes to the way we did and treated patients in hours. So we prove to ourselves that when there’s the right impetus, and I hope it’s not another pandemic, but that we can change. And it’s not horrible, right. And some of the things that we’ve done because of COVID are actually good things. So I’m hoping that the let what gets me excited is all the lessons that we’ve taught ourselves in the last 18 months. I hope we can you carry those forward?
Fred Goldstein 27:24
That’s fantastic. Think about I think you’re right, you know, we’ve seen the shift to telehealth. It’s going to drop a bit, but it’s staying with us. That’s for the future. And obviously this patient experience pieces another critical one. Why just spend just a minute before we close talk about your show?
Colin Hung 27:38
Yeah, for sure. So yeah, we have a podcast. It’s called like I said, Healthcare IT Today. There’s two podcasts that we have. One is the interviews podcast. And that’s where we just do interviews like we’re doing here. We talk to people ask them questions. And then as a podcast, it’s just John and I. And we kind of mimic ourselves or model ourselves after sports, talk shows. And we just talk about the industry. We talk about what’s what’s hot, what what topics are happening, what technologies we’re excited about. And so both those shows you can find them at HealthcareITToday.com under our podcasts list, and yeah, we’d love you to listen.
Fred Goldstein 28:12
Fntastic. Well, thanks so much for joining us, Colin. It’s a pleasure to get you on PopHealth Week.
Colin Hung 28:16
Thanks for Thanks for having me.
Fred Goldstein 28:1
And back to you, Gregg.
Gregg Masters 28:19
And thank you, Fred. That is the last word for today’s special edition broadcast of PopHealth Week recorded live at HIMSS 2021 in Las Vegas. For more information on Colins’s work go to www.hcldr.org and do follow him on Twitter via at Colin C O L I N underscore Hung H U N G. For HealthcareNOW radios lineup of live and on-demand podcasts, including Popealth, we’d go to www.healthcarenowradio.com, and finally, if you’re enjoying our work here at PopHealth Week, please subscribe to our channel on the podcast platform of your choice and do follow us on Twitter via @PopHealthWeek. Bye now.